As a practising electrician I appreciate speaking with people who are helpful and knowledgeable. I called Manrose after a customer enquiry regarding 6m of ducting and the appropriate extractor to use. I spoke to Zen in their technical team and he was incredible. He put forward a number of ideas and helpful suggestions to help me get the right solution for the job I was enquiring about. I'll definitely be recommending Manrose on all my future jobs thanks to people like Zen, as this lad is a credit to the company. Great work pal and thank you for your help ????????
The Manrose extractor fan fitted in our house by Chestnut Homes has a shutter that clatters and bangs when the fan is off and it is windy. All that Manrose said was stick some foam in it! This particular fan is no longer for sale. Complaint to Manrose got zero response. I do not recommend this manufacturer.AVOID!!
I bought a fan from Screwfix a long time ago, it recently developed issues so I called the Manrose customer helpline. The call was answered quickly, and I got a prompt call back from the technical team who were friendly and helpful. The issues were discussed and a new fan was sent without any fuss. Great service. Will be sticking with Manrose for the great service and honouring the guarantee so easily. Thanks!
I have a bathroom fan built by Manrose Manufacturing. When one of the bearings seized due to a humidity problem, I was very pleased to find that the entire fan could be easily disassembled, repaired and rebuilt. How refreshing! Highly recommended!
What a great company to deal with. Had to contact them regarding problem with bathroom fan system and was dealt with by Chris Campion. He supplied swift, easily understood replies in simple concise terms. If he is an example of how to provide customer care at this company then both he and the company should be commended.
